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Mosaic Condominium in Houston, Texas
The Mosaic is located directly across from Hermann Park, and a short walk to the Museum District and Houston’s Zoo. This two-tower high-rise includes 792 residential units with six stories of parking and 22,500 square feet of retail space on the ground floor.
The Mosaic had been with their existing management company since inception.
In 2019, the growing dysfunction between the management company and the Board caused them to seek help.
Managed by RISE’s Houston HOA management team.
Two Towers Above Hermann Park
At the Center of It All
The Mosaic’s location and scale make it one of Houston’s signature high-rise communities, and a building with real operational complexity.
Across from Hermann Park
445 acres of green space, trails, and gardens directly across the street.
Museum District
A short walk to nineteen museums, theaters, and cultural institutions.
Two Residential Towers
792 residences rising above six stories of structured parking.
22,500 Sq Ft Retail
Ground-floor retail and dining woven into the building’s base.
High-Rise Fire Safety
An annual training partnership with the Houston Fire Department on-site.
792-home Community
One of the largest condominium communities RISE manages in Houston.
Challenges to
Overcome
Over the course of a 13-year period, the Mosaic had cycled through various volunteer board members. During their 13-year partnership, the Board continued to grasp at areas for improvement but continued to fall short. Management: Management was disenfranchised with the building’s needs. Consistency: Consistency issues with financials and budgets. Overcharged: The Association was being overcharged by the general contractor.
With Rise’s support structure, staff, and condominium methodologies, the Mosaic Board transitioned from a disengaged team into a group who cared about their job, cared about one another, and felt ownership in what they were doing.
The Mosaic · Board transition, 2019
Rise Solutions
Our approach is unique to each association and its needs. Below are some main service areas that contributed to our success.
Condominium Centric Approach
This involved modeling the building’s operations on a framework established around a strong facility management and preventative maintenance plan, tied to a long-range financial management schedule.
True Alignment
We provided the Board with the skills and empowerment to run the corporation and make decisions based on accurate, detailed, and specific insights from their organization’s CFO or COO.
The RISE Transition
Our team swooped in to aggregate all information and set up the building with their systems. This includes creating the new association website, owner portal, board portal, creating the accounting framework, setting up banking integration and accounts, and migrating all vendor and utility information over to Rise.
Rise Onboarding
We held multiple onboarding meetings with the onsite staff and homeowners to integrate them within the RISE culture and vision. The onsite staff were a group of good people who simply didn’t have any connection to the prior corporate management group.
Fire Drill with HFD at Mosaic
Every year, hundreds of Fire Fighters from the Houston Fire Department descend onto the beautiful Mosaic to test their skills, train with the RISE Staff, and demonstrate High Rise Fire Safety. Just one of the many ways RISE and Mosaic partner to create a beautiful, and safe, environment for our residents.
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See the RISE Difference What Partnering with RISE Includes
- A dedicated community manager who knows your community
- Financial statements by the 15th, in-house, accrual basis
- Same-day callbacks and 24/365 emergency availability
- The RiseShield master insurance program